FAQs

Do you accept customs?

Yes I do!! And I will try my absolute best to work with you in creating your perfect mer!! However please note that once I post a custom listing you will have 48 hours to purchase it, otherwise I will remove it from the shop. Should you still wish to purchase that custom mer, you can contact me and I will add it back to the shop with an additional $2 convenience fee.

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Do you accept returns/exchanges?

Unfortunately I do not accept these as every mer is a handmade, made-to-order product. However, if your mer becomes damaged during shipping please feel free to contact me and send me a photo of the damaged mer and I will be more than happy to replace it!!

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Sizing details

Mermaids come in three sizes: XL/Softie, Mini, and Teenie.
XL*/Softie -- roughly 18" in length (give or take an inch depending on the yarn)
Mini -- roughly 11" in length (give or take an inch depending on the yarn)
Teenie -- roughly 6" in length (give or take an inch depending on the yarn)

*Please note that all XL mers are considered custom orders and are only available through contacting me about a custom listing (please see policy on custom listings for more details).

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How long does it take to make and ship an order?

This depends on how many orders I have at once. However, on average it can take 2-6 weeks so please allow for this amount of time for your order to be completed and shipped. If you have any questions about the status of your order, please feel free to contact me and I will update you.